1.Q: Which companies (video service providers) provide me with pay video channels?
A: Time Warner Cable covers all of the PCTA’s residential jurisdiction within the cities of Fountain Valley, Huntington Beach, Stanton, and Westminster California. Verizon and AT&T also now have competitive video service products in certain areas.. Go to the below listed website or see the map for your other alternatives.
(Attach map of Service area created by Verizon)
Link: http://www.connectmycable.com/
2. How do I fix a problem with my video service or bill?
A: Contact customer service for your local video service provider and request assistance. Phone numbers for the video service providers serving the PCTA’s jurisdiction are as follows:
AT&T: 800-288-2020
Time Warner Cable: 888-892-2253
Verizon: 888-553-1555
If you are unable to resolve your service or billing issue directly with your video service provider, call the PCTA at 714-968-2024 and we may be
able to assist you.
3. Who do I contact about a problem or question about other services, like the internet or other utilities?
A: For telephone customer service issues, contact the California Public Utilities Commission at: www.cpuc.ca.gov
CPUC Consumer Affairs Branch 800-649-7570
For cable modem or data service problems, contact the Federal Communications Commission at 888-225-5322 or at www.fcc.gov.
4. If I am due a refund on my cable TV account, when will it arrive?
A: Under state law, billing refunds must be issued promptly, but no later than either (a) the customer’s next billing cycle following resolution of the request or thirty (30) days, whichever is earlier, or (b) the return of equipment supplied by the service provider if service is terminated.
5. What are my local Public, Educational, and Government television stations?
Time Warner Cable: 3, 6, 95
AT&T: go to channel 99 and scroll to your city. Select your city and scroll to the channel you want.
Verizon:
